Stop panicking
Whatever you know, know the best. There are a range of literacy skills and processes. Only a handful of them is assessed during a test.
Do not label the patient
Do not underestimate the patient. Thinking that the patient is uneducated or deficient if they do not know how to read and wrote is a wrong practice.
Let the patent begin with the information channel
Start the process by considering and assessing the information, items or any written material brought by the patient.
Identify the unavoidable need for reading & writing
Know what reading and writing activities you ca eliminate completely. Also, pick the activities that you can delay for a while.
Make information available in different modes
Here modes stands for ways of communicating the meaning to the patient. The modes may include images, text and audio. Make a mix of modes to make the communication effective.
Curate a list of trusted websites
Keep a track of websites that are authentic and share reliable and up-to-date information. Share the list with your patients via email or make the list available on your website.
Curate a list of apps that you recommend
Apps are educative and also information rich. If your patients can use apps, offer them a list of apps that are good and reliable.
Get more multimedia recommendations
There are endless multimedia options including podcasts, videos and more. Make some collection that communicate the subject matter and share it with the patients. Take help from your colleagues both offline and online.
Explore digital communication
Let your patients know how you use email, social media, text messages and more. Let patients communicate any changes they feel must be good for your digital communication strategy.
Discuss audio recording
Ask about the comfortability of the patients with you recording their rime with you.
Go through your written material
Enrich your written documents with images and write it down in smaller paragraphs. Any important information or text must be highlighted to discuss with the patient.
Why Lizz Academy?
We help you transform the patient engagement conversation. The coaching ensures that you can establish better connection with your clinical staff as well as the disengaged patient population. We are up to date with the modern necessities of patients & their communication needs. We train you to be effective with patient conversation.
